Platform Booking & Sample Analysis Terms

1. Scope of this addendum

This addendum supplements GenXMap's general Terms & Conditions and applies specifically to bookings made through OMICS4: Single-Omics platforms, Multi-Omics packages, Combo platforms delivered jointly with a named partner, and Scientific Scoping sessions. Where this addendum and the general Terms & Conditions conflict on a matter specific to platform bookings, this addendum governs. Any signed quote, statement of work or service agreement takes precedence over both.

2. Booking, deposit and slot confirmation

Submitting a booking request through OMICS4 (online or by contacting our team) reserves a provisional slot only. A slot is confirmed only once the required deposit has been received. Until the deposit is received, GenXMap may release the provisional slot to another client without notice.

• Deposit amount: 30% of the quoted project value for projects under €5,000; 50% for projects of €5,000 or more.
• Payment window to confirm a provisional slot: within 10 business days of the quote.
• Rescheduling: requests made at least 10 business days before the confirmed slot are accommodated where capacity allows, at no additional charge.
• Cancellation: refundability of the deposit depends on notice given before the confirmed slot: 15 business days or more, the deposit is refunded in full; between 5 and 14 business days, 50% of the deposit is retained; less than 5 business days, the deposit is non-refundable.
• The balance of any fee is invoiced on delivery of the final results/report, per the signed quote, payable 30 days net from the invoice date.

For Scientific Scoping sessions specifically: this is a paid, standalone service. If the project scoped is subsequently booked with GenXMap, the scoping fee may be credited toward it. This is assessed case by case and confirmed in writing when the scoping session is booked, not applied automatically.

3. Sample responsibility

The client is responsible for:

• Providing accurate sample identification, labeling and any metadata required for processing;
• Confirming the sample was obtained lawfully and, where applicable, with the necessary consent, ethics approval and biosafety declarations for its origin and intended use;
• Disclosing any known hazard, infectious status or special handling requirement before shipment, per our Sample Submission Guidelines.

GenXMap is responsible for documented chain-of-custody handling from the point samples are received, following the protocols described in the Sample Submission Guidelines. Some protocols are destructive or consume the entire sample; where relevant, this is disclosed before processing begins. Any unused sample material is retained or disposed of per our standard policy, which is to retain unused material for 3 months after delivery of the final report and then dispose of it, unless the client requests return of remaining material (subject to shipping arrangements and cost).

4. Analysis liability and results disclaimer

Results are generated and reported against the documented protocol and QC metrics stated for the platform booked. GenXMap does not guarantee a specific biological outcome (for example, a specific yield, library complexity or variant call) beyond meeting the stated QC thresholds for the service delivered; results depend in part on sample quality supplied by the client.

As stated in the general Terms & Conditions, results and reports are provided for research and informational purposes. They are not medical, diagnostic or clinical advice, and any research, clinical or regulatory use of results is the client's responsibility to validate independently. To the extent permitted by law, GenXMap's liability for a platform booking is limited to the fees paid for that specific service.

5. Combo platforms with named partners

Where a Combo platform is delivered jointly with a named academic or industry partner, that partner may have its own terms governing the portion of work it performs (for example, equipment usage rules or its own sample handling requirements). Any such partner-specific terms will be communicated to the client separately before the engagement begins and, where they add requirements beyond this addendum, those additional requirements apply alongside it.

6. Turnaround times

Turnaround times shown on the Site or in a quote are indicative estimates based on typical queue and protocol duration, not a contractual delivery date, unless a specific date is confirmed in a signed quote or service agreement.

7. Governing law and contact

This addendum is governed by French law, in line with Section 8 of the general Terms & Conditions. Questions about a booking can be sent to contact@omics4.com or +33 4 13 73 24 81 or +33 7 69 44 16 18.